Frequently Asked Questions
Since 1994, Valley Express Towing & Auto Repair has provided East Valley residents with the highest quality towing services at affordable prices
How much does a tow cost?
Towing prices vary based on:
- Distance
- Vehicle type (car, SUV, semi, etc.)
- Time of day (after-hours can cost more)
- Type of tow (local vs. long-distance)
How long will it take for a tow truck to arrive?
Response times depend on:
- Traffic and location
- Weather conditions
- Availability of drivers
What types of vehicles can be towed?
Most towing companies can handle:
- Cars, SUVs, and motorcycles
- Work trucks and vans
- Box trucks and RVs
- Heavy-duty vehicles like semis, tractors, and concrete mixers
Do I need to be present for the tow?
Usually yes—but not always.
- If you’re not present, you may need to:
- Leave the keys with the vehicle
- Pay at the drop or via link
What’s the difference between flatbed towing and wheel-lift towing?
- Flatbed towing: Entire vehicle is lifted onto a truck (safest option)
- Wheel-lift towing: Only two wheels are lifted (faster and more affordable)
Can you tow a car that’s been in an accident?
Yes. Most towing companies offer accident recovery, including:
- Winching vehicles out of ditches
- Clearing wrecked vehicles from roads
- Transporting to body shops or storage yards
Do we offer roadside assistance?
Yes! Services often include:
- Jump starts
- Tire changes
- Fuel delivery
- Lockout service
Will my insurance cover towing?
You will need to pay upfront and get reimbursed.
What happens if my car is impounded?
If your vehicle is towed to an impound lot:
- You’ll need proof of ownership and ID
- You have to pay the bill in full
- If your vehicle is on a 20 Day Hold, you will need the release form from the police department that authorized the tow
Can I choose where my car is towed?
Yes
- You can request:
- A repair shop
- Your home
- A specific yard
- Exceptions may apply in police-ordered tows
Can you tow semi-trucks or heavy equipment?
Yes—heavy-duty towing companies specialize in:
- Tractor-trailers
- Dump trucks
- Concrete mixers
- Construction equipment
These jobs require specialized trucks and trained operators, which Valley Express Towing has.
What is recovery towing?
Recovery towing involves vehicles that are:
- Stuck off-road
- Rolled over
- In difficult or hazardous positions
This often requires winching, rigging, or rotator trucks.
Pro Tip for Customers
If you ever need a tow, be ready to provide:
- Your exact location (cross streets help a lot in Phoenix)
- Vehicle type and condition
- Keys available or not
- Destination
